Refund policy

We handle returns on a case-by-case basis with the ultimate goal of making our guests happy. We stand behind our products and want our guests to be satisfied with them. We ask that all returns or exchanges be presented within 30 days from date of purchase. We apply refunds only to the tender with which returned items were purchased. From time to time we may not accept a return.

 

How do I exchange an item?

If you have received a product that is damaged or defective, we will happily exchange it for a replacement within 30 days of purchase.

 

Do I need a receipt from my purchase?

Your receipt helps us locate your purchase, but if you don't have your receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If you fail to provide your contact information at the time of purchase, and your transaction is processed as a walk-in guest, the items purchased will be considered FINAL SALE.

 

Can I return a Hiatus Gift Card?

Hiatus Gift Cards and packages are non-refundable. Promotional Package pricing is valid for 90 days.

 

What about returns for purchases at HiatusSpa.com?

Please contact us at shop@hiatusspa.com